Dawn wing is ****!

I bought 2 items on the 12th of May from homechoice. They were dispatched to the couriers on the 13th of May. I live in Pretoria so obviously used to getting items within 5 days from other reputable companies. This was my first time using homechoice and boy has it been a HORRIBLE experience. I called to follow up after 5 days and was confidently told I must wait max 14 working days. Imagine buying something on the 12th of May to only "receive" it on the 3rd of June. Well it's now the 6th and neither homechoice and their Dpd Couriers/Dawn Wing know what is happening to the package. I called both and got the generic "we'll escalate the matter" response. The lady said it's just sitting at their distribution warehouse with no attempt to dispatch. I mean what must happen?!?!