Dawn Wing Global Express has EXTREMELY POOR SERVICE

This company has extremely poor service. They received my parcel from Grit Warehouse on the 4th January 2021, and to this day I have not received my parcel. I escalated the query several times and I still haven't received any positive feedback. Someone from their offices called Solly called me on Friday the 15/01 to assure me that I will receive my parcel on Saturday 16/01, he even gave me the drivers number. On Saturday the driver said he won't be able to deliver but will only come on Sunday. This did not happen. I called the driver on Sunday 17/01 morning and he said he will deliver around 2/3pm, at 4pm I called to find out where he was and he said he already made deliveries in my complex, so if he didn't come to my house that means he didn't have my parcel. I called back Solly and the phone was answered by someone else who didn't give me his name, this man was very rude to me, he kept shouting at me and told me that he will get to my query at his own time. This morning I called Grit Warehouse and spoke to Unice, to tell them I still haven't received my parcel, but just like Dawn Wing everyone kept pushing the blame onto someone else (Dawn Wing management Elisa). I called Dawn Wing again and spoke to Faith who advised me that she can see my query has been escalated a few times so she will escalate it again. This is extremely poor service, the management and staff are very ***********.