Dawn Wing - Frustrating from end to end

What a frustrating experience. I’ve called the call centre about 6 times and never once got through, it seems like there is no “call waiting” and it just cuts off each call after a fair few rings. My parcel has been in Dawn Wing’s custody for 6 days. It was sent via economy, which the website lists as “Next Day/Economy”, so I believe this was due to be delivered on 21 May. I’ve reached out via email and twitter (sigh) and still no update on waybill KE***. It literally hasn’t moved since the 22nd. What type of courier service seemingly shuts down over the weekend!? My wife had an issue with Dawn Wing for her business during lockdown and I was concerned the moment the shop who posted this parcel informed me that it’s been shipped with Dawn Wing. Safe to say, until you guys sort out your issues, my business will avoid Dawn Wing. The level of service is similar to that of SAPO Speed Services, a frustrating experience from end to end.