Dawn Wing DSD Laser poor service

Terrible service. Parcel 1.UA*** Send from Cape Town on 20 Dec 2021 to a pargo pickup point in Mookgophong. On 23 December received email that the parcel was misrouted/missorted. Phoned Dawnwing to find out, promised it will be delivered by 15:00 on 23 December. On 24 December, phoned Dawnwing customer care, lady says she sees the parcel is not out for delivery, and she cannot contact the courier as she doesnt have contact with the courier. She is unable to provide any information and is sorry for the inconvenience. How is this possible?

Parcel 2: RS***6 Received sms that the parcel is out for delivery Tuesday (was not delivered) Wednesday (was not delivered) Only delivered on Thursday.

I would not recommend using Dawn Wing / DSD Laser for any deliveries