Dawn Wing drivers.... UNRELIABLE!

NOT EVEN WORTH THE 1 STAR!!! I made a purchase online from Puma SA, they did their job and package was shipped to which the courier company was Dawn Wing DPD Laser, NOW... As per emails received I was supposed to receive my package 17/01/2024, it was dispatched from their warehouse on 17/01/2024 @ 08:42am...NOW mind you.. the delivery address was down the road from them...to which at 18:08pm...my parcel was marked as LOST/MISSING a hour after their office closing hours... I never received my parcel to which I called in and inquired... where I was informed, "oh the driver said he lost it and cannot remember where he left, delivered it or to who he gave it to" NOW... isn't there a system that they check in parcels when received and check out parcels for delivery? They had my cellphone number, but didn't even bother to contact me too inform me of the situation! They contacted me later in the day stating that the manager said he spoke to the driver, who agreed to pay for the replacement of my parcel,...NOW... here's where things gets shady and interesting...I asked HOW?? How do you know from where and what I purchased, when the Dawn Wing guy said, "we can see the invoice number and see from where and what, that's how "we" going to replace the order"...NOW there goes my mind recalculating this *******, where did they get my invoice number from, if they didn't open up my package?, but agreeing that they replace my order with the driver paying for it in full...NOW again... Here's where I felt something doesn't feel right. I then contacted Puma via email and telephonically where the agent stated that Dawn Wing made a request for refund, but they just told me they made a order for the replacement and it would be delivered by 26/01/2024....NOW...left in the dark I realized that this courier company was acting very shady... Is this losing/misplacing parcels a regular event, because they promise you one thing, but do the total opposite. If it's true that they can somehow see our orders/items and conveniently have it misplaced makes no sense, whilst nothing gets done to the irresponsible and negligent driver, there doesn't seem to be any repercussions for his lack of irresponsibility and the mind set of...."I will replace it and pay for it", but nothing of that sort happens. It's totally unacceptable that certain courier drivers just don't give a darn whilst they are not held accountable. This is not my first encounter with this unreliable courier company, either your parcels are LATE, or not delivered...that I end up going to collect it instead. I truly hope no one else has this experience as this purchase wasn't just for fun, but for a very special occasion!