Dawn Wing drivers *****ing parcels

Received a sms that the driver was delivering my order at 14:48 the drivers name is Brian M Mkhwa****. It's 18:02 and my order still has not been delivered. I have checked the tracking of the parcel and he had been at the mondeor police station when I instructed for the parcel to be delivered at the dischem... I want my parcel I paid delivery cost and a lot of money for the items. This is very unprofessional