Dawn Wing DPD laser - bad service/communication

PRY5008 In the last few months, when arranging for a collection via email, receives email confirmation of collection number, and then the package is not collected, nobody calls to tell you about it, you will only find out when the package is not delivered They had a strike end of last year but still the same bad service prevail When speaking to a consultant just now, she would not give me a direct contact number for Barbara which is apparently the account manager All I'm asking is feed-back and TRUE delivery dates Ansie ***