Dawn Wing delivery and Runway services

I had an awful experience with Dawn Wing Delivery. I bought clothes at Runway Sale. Which the delivery was suppose to happen on the 22 April 2021. The Dawn Wing driver delivered my parcel at the wrong complex. Left it to the securities. When I called Dawn Wing, they said they cant trace their drive they will call me after talking to the delivery driver supervisor. I never received not 1 call. I have been calling Runway and DawnWing for 2 weeks now and my parcel I haven received it and also it doesnt sound like Runway does want to do anything with it. I am not sure if I will be loosing my money over this