Dawn Wing Couriers

Dawn Wing Couriers received valuable plant material in Nelspruit on Monday 7 June and agreed to deliver the same by Wed 9 June to their Pietermaritzburg Depot, which incidentals was closes this time last year! Delivery details were subsequently changed and despite the Website saying the material would be delivered by 11am to Pietermaritzburg the material languished the whole day in Durban. Attempts to contact the Durban branch were repeatedly frustrated by their Call Centre operator's killing the calls once one had hung on in a long que. After may attempts and many hours I finally got to speak to an operator who said 'You need to speak to a consultant' and promptly put me back to No 26 at the back of the que! I challenge management to exam in the call records between 9h30 and 11H45 on 9 June as we are told the calls are recorded for quality purposes to see if their staff or equipment or both are sabotaging their business. All in all an unprofessional unreliable unhelpful uncontactable outfit who do not even know which branches are still in operation. Ps they also have not informed their website of the closure of branches !