Dawn Wing Courier SUCKS!!!!!!!!

This company should get a zero rating.... It's appalling when staff deceive clients when thy are trying to track their parcel.

I've been waiting for my parcel since 13 May, it's the 23 and up until today they have been promising to deliver my parcel. Empty promises, it feels like I'm dealing with a ****/ ********** company. All they are capable of is lying to the client.

I've been call this wretched company every day for the past two weeks, guiding them through the change of address details and calling to find out if my parcel left the depot and when it will be delivered. My supplier also contacted them, as they have a n inhouse agent who deals with their clients parcels, not even that avenue helped. I eventually got a supervisor Norman to call me on 22 May ( 1st returned call since the my initial tracking request) and he promised the Lovely will arrange the delivery to my house by 5pm!!!! I arrived home just before 5pm and advised our security of the delivery... and guess who turned up " NOBODY".

I then call again on 23 May, now keep in mind, first you have to listen to a recording and the call drops, then you call again, recording an the call drops and then you call again.... and so it goes on!!!!

Finally I speak with Lavy (Levy) and he goes all out even gets to arrange a same day delivery as he can see this parcel should have been delivered BLAH BLAH BLAH.

He promise that as soon a driver is allocated he will call me to get the code to entre our complex. Once again nothing....I ended up wasting / running our of airtime trying to get in touch but all I got was this ****** recording let me add this was not the first time.

Needless to say.... the same day delivery did not happen and now a 3rd weekend that has gone by and I still don't have my parcel.

So... my thoughts are that they have lost my parcel or it was ****** by the staff!!!

What a bad reflection this has on Runwaysale!!!

After all this wasted time, money and frustration.... Dawn Wing should refund me for more than just my lost parcel!!!! Let me add, this is not the first time I have received bad service from Dawn Wing and if I look at the review on FB and Hello peter.... me complaining is not for Nought!!!!!

Here's knowing this company is to arrogant to take responsibility for their bad service!!!!