Dawn wing bad service no delivery

I have tried for 2 days to reschedule my Dawn wing delivery to today 14 November. The reschedule request have been ignored and deliveries made on days where I request not to . The gate have to phone me today the delivery drive outright **** he noted that I was not available without our security gate phoning me or the driver phoning me pointing to him not even attempting the delivery. The customer service person dropped the phone in my ear and basically told me I have to hang around the whole day tommorrow and wait. This is lazy, inconsiderate and bad customer service. Why is loot still using this delivery service or non delivery service