Dawn Wing bad delivery service

After I bought an item from a store it was assigned to Dawn wing to deliver it. My adress is only 94km from the store I bought the item from. It was picked up by Dawn wing on Monday the 14 March at the store. Today is 18 March and I still did not received my parcel. When I track it on the system it show that the parcel is in Rustenburg. I phoned the branch in Rustenburg and they said it is not with them. Now I found out that it is still in Johannesburg since the 15th March. Explain this to me.