DAWN WING ARE ********** AND THEIR SERVICE IS PATHETIC

I am baffled by Dawn Wing's PATHETIC service !!!

I had a parcel that had arrived at Dawn Wing's courier facility on the 15th June 2020, details were last updated on the 16th June 2020 stating that the parcel was on the floor. By this time, the waybill had already been created. I had called their customer services numerous times with NO success. I kept getting shunted around from one consultant to another. Every time i requested to speak to a Supervisor or Manager, i kept getting told that they are busy and would call me back within the next hour. I had received NO CALLS from either of the supervisor or manager. There was an excuse every single time i had called. Eventually i spoke to another consultant who had advised me that the parcel could not be located and was missing since the 16th June 2020 - take note that my account was handled by Refilwe who did not even bother to notify me of my missing parcel nor even bother to update details on the system. I even requested to speak to Refilwe's manager by the name of Norman who still has not given me a call back to this day and it is already the 2nd July 2020. I tried emailing them and still have not received replies. THEIR SERVICE IS PATHETIC TO SAY THE LEAST !!!

How can a parcel miraculously go "missing"??? Each consultant that i had spoken to had a different version to the story and tried to cover up their mess up. This should be taken to authorities as this is unacceptable. I had to phone TFG to try order a replacement of the previous item i had ordered because THEY were the ones who chose Dawn Wing as THEIR COURIER - this is appalling. This even meant that i had to spend MORE money to reorder my item. WHAT AN INCONVENIENCE!!!

How do i order online in the future if the DAWN WING is going to be handling the courier part of the order ? My parcels just might go "missing" again. Someone needs to do something about this because this is ***** and they should be investigated because they have the nerve to give me attitude when i am REQUESTING INFORMATION ON MY ITEM THAT I HAD PAID FOR !!!

This is honestly the WORST experience i have had with DAWN WING!!! They should compensate customer's for all the inconvenience that they have caused because they are *************!!!