Dawn Wing and HP Shop has no service

So here we go again with wonderful service! Purchased printer cartridges from HP on 1 May 2020. The promise at point of sale (online) is that they ship within 24 hours and the courier is free due to the amount paid. They subsequently let me know that they are out of stock, but will send as soon as they have stock. That in itself is a shocker, as they are the official HP Shop in SA! Eventually, on 26 May 2020 they start communicating again and the next day they notify me that it has in fact been shipped and will be delivered by Dawn Wing. So I wait........ Early morning on 29 May I eventually get an sms notifying me that the parcel will be delivered on that day before 18h30. So I wait........ By 17h33 I phone the Cape Town branch and a few other dawn wing numbers. All I got was voice notes of how willing they are to partner with me if I am an online company and garbling about the wonderful services they have available. So I mail both Dawn Wing and HP Shop. To this day I have not received any response from either, except for an automated response from HP Shop that they will respond within 24 hours, during the week. So I wait...... Monday morning I wait till after 9am to phone them. Dawn wing does not answer, but keeps me hanging for 5 mins HP Shop answers and promises to enquire from Dawn Wing and come back to me. All I get is a mail confirming that my parcel will be delivered today before 16h00. By 16h30 I phone Dawn Wing without success; so I phone HP Shop again. The person there promises to phone them and come back to me. It is now past 18h00 and I am still waiting....... I will probably get a ‘sincere apology’ letter sometime with no redress. Has it not become very easy to say that you are sorry without meaning it; just attempting to get out of the predicament that your company has caused? Else they give some system taught excuse (political spin) that they still believe we, the consumers, believe! Will keep you posted on how HP Shop and Dawn Wing responds, if they respond

The service saga continues:

So, a few phone calls and promises from both institutions further..... I am still waiting. It is now 17h35 and counting........

I have been phoned and I have phoned. At Dawn Wing I am constantly entertained by their marketing jargon while waiting for no-one to answer. At HP Shop there is just no answer, but at least Hunter phoned back once. He did promise to make haste and call back, but, alas, he is probably having supper with his family already.

I am starting to think I have been ****med!

How can people phone you and make promises they are not able to fullfill? This is ******** at it’s best.

Please report this far and wide so we can get this out there. No reason for entities like this to remain in business, unless it is their business to frustrate and rob.