Dawn Wing

I placed an order online from Game Stores on the 28th of November. Dawn Wing received my order on the 2nd of December and it left the warehouse on the 3rd of December according to the information that appears when inserting my tracking number. Every time I call I get told that they cannot find my order but they will follow up and yet no follow up feedback is received. It is now the 23rd of December and I still haven't received my order and I was told by one of the consultants that the order was signed for and it may now be lost. I have been calling to follow up on my order for the past two weeks and I hate the service received from Dawn Wing. I don't understand why it is my responsibility to keep calling them about my order. This is the worst courier company I have ever had to deal with and I will never make use of them or recommend anyone else to use them. The service is pathetic and they do not keep to their word. I have never written a review on any business before and it it took Dawn Wing's terrible service for me to start.