****py service and no one seems to know what’s going on, how did they get employed?

On the ********** 8, I made payment and sent payment confirmation to Dawn Wing in order for legal documents to be couriered to KZN from JHB, it’s now the ********** 8 & no one at Dawn Wing can tell me why the pick up has not taken place. It takes forever for anyone to answer the phone, do people work at Dawn Wing??? Absolute pathetic service, should have went with DHL, only reason I didn’t was because we were in an accident and couldn’t get to a depot to drop off the documents with DHL. Refund me my R399.50 and I will contact another provider to get the documents to my lawyer.