Courier took down wrong number and despite all our efforts, could not correct it and so did not deliver parcel!

Terrible service.

Order was collected on the 5th of May. Apparently tried to deliver on the 6th and 7th but both days people were at the delivery address and no-one heard a car arrive. Neither I nor the sender were contacted.

On the 11th, I sent an email. No response. Followed up the next day and the next day. No answer. Sent another email on the 18th, after trying to call through the hotline with no answer. Finally got a request for an alternative number. Sent 2 numbers through. No further response.

Emailed again (for the fourth time) on the 21st of May. No reply. Meanwhile I tried to contact you on Facebook. No response.

On the 26th I again posted on Facebook. STILL no response. The sender then got involved and managed to get through to her contact telephonically and finally found out that the number the courier took down was incorrect. She gave the correct number (which I gave on the 18th already).

AND YET STILL NOTHING WAS DONE! The parcel has now been returned to the sender, because despite our best efforts, NOBODY COULD CORRECT A PHONE NUMBER! I several times tried to get through on your phone lines and was cut off or nobody answered. I tried email. I tried social media. There was NO WAY to get hold of you, and when we FINALLY could, the issue was STILL NOT SORTED OUT.

You should reimburse my shipping cost and deliver the new parcel for free. This is unacceptable, shocking service.