Courier service or CLIENT LOST SERVICE!

Dawn Wings: the courier service that has caused my company immense damage.

Parcel not delivered, zero feedback or updates, loyal and influential customer lost.

I have an online store and frequently use e-commerce courier services.

On Monday 2 December I requested an overnight shipment. On Friday 6 December my client informed me that they have not yet received their parcel. Neither I nor my client received any notifications or updates on the whereabouts of the parcel, which is unacceptable.

I was on the phone for 3,5 hours - 3 of the 3,5 hour was on hold and was finally promised that they would get back to me and that it would be delivered Saturday 7 December.

Today is 10 December, Dawn Wings...

Failed to deliver an overnight shipment. Failed to send updates and notifications. Failed to fulfill delivery promises. Horrible response to customer services. Basically stole my money.