Complete lack of service

I arranged for the collection (with Adele) of a car dashboard (collection in Cpt to be delivered to Durban) on Wednesday 28 Jan and was given the waybill number ***) the following day. I was told by Adele on Monday 2 Feb that it was never received by the Durban hub. The next day I was told that feedback was still being waited on from the ops manager.<br> <br> I spoke to Allan Pillay (Ops Manager) on Friday 6 Feb and he told me he is still waiting on footage from cpt airport to investigate. Dawn Wing did not contact me until I sent them another e-mail (see below.).<br> <br> On Monday 16 Feb 2015 I sent an e-mail to Charlene Nair and Allan Pillay making my frustration with their lack of service clear and was told (by Charlene) I can contact Seenie Govender (Regional Exec) regarding the issue. I sent Seenie an e-mail later that same day (16 Feb 2015) and have heard absolutely nothing.<br> <br> It's obvious that this fairly large item (approx 1300 x 300 x 360mm) has been lost or ****** and Dawn Wing are refusing to take any responsibility for it. I don't think it's too much to expect to be reimbursed for the loss of money and time I have suffered due to Dawn Wing's incompetence regarding this matter.