Complete lack of brains for service

Parcel ordered was meant to be delivered either Tuesday or Wednesday, phoned on Thursday to find out what is going on and was advised that the address they have is incorrect but the correct address has been obtained and parcel will be delivered the next day on Friday. Phoned on Friday @ 16:00 and was told that the parcel is on their floor at the JHB branch but that it is damaged so new goods would need to be obtained from the company I ordered in order to send it to me. Still waiting on Operations Manager from JHB branch to phone me and tell me how long this will take now.