Careless delivery of parcel

We had a parcel that was being delivered by Dawn Wing. The driver phoned my wife to say he is 10 minutes away, but 2 hours later he was yet to arrive. Then she received an sms saying that we are his next stop. Still nobody arrived. I do not know where the courier delivered our parcel, but it was not at our address. I tracked the parcel and it shows delivered to someone with a different surname. The drivers name is McDonald Leta