1 reviews | Active since Nov 2016
Call center agent hang up on me
I phoned the call center @ 15:20 to query if I can go collect my parcel at the Cape Town branch, the agent hung up while I was giving her my tracking number. That was very rude. What happened to first call resolution? She is destroying the reputation of the company because I don't think it was for the first time. I phoned again @ 15:21 - the agent (Bedelia) was very helpful.
Good Afternoon
We are so sorry for the inconvenience caused.
Unfortunately, our call centre agent was cut off due to a technical glitch in the phone lines. We assure you that they did not hang up on you on purpose.
We are glad that the agent you spoke to a minute later was helpful and could assist you with your issue.
Kind Regards,
Dawn Wing
Good Afternoon
We are so sorry for the inconvenience caused.
Unfortunately, our call centre agent was cut off due to a technical glitch in the phone lines. We assure you that they did not hang up on you on purpose.
We are glad that the agent you spoke to a minute later was helpful and could assist you with your issue.
Kind Regards,
Dawn Wing