NS
Nomsa S

1 reviews | Active since Jul 2011

09 Jul 2019, 12:27

Bad, Very Bad.. Courier Service

I was supposed to receive a package from Herbalifevvia Dawn Wing Couriers using Waybill 6P***5-00 and they sent me a message yesterday 12:03, (08/07/2019) to confirm that they will deliver. Just before 5pm yesterday I was called by a lady from their call centre saying their driver returned with my package because they could not find my address. At no point did the driver call me to ask me where I was. I gave the call center lady my correct address and she promised to deliver the package today the 9th of July. I called them again this morning to check where my parcel is and they said my address is wrong on the system and they will correct it and deliver on Wednesday the 10th. This is not the 1st package that Dawn Wing messed up and failed to deliver on time. They did the same mistake with the1st package and also took 3-4 days before they could deliver it. Their service is appalling and their supervisors/managers that I spoke to did not take responsibility whatsoever to try and correct the situation. Herbalife must stop using Dawn Wing as a service provider Period. I will not recommend this courier service to anyone whatsoever

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