Bad service, no goods, no delivery and stories

I made a purchase and was not notified about the delivery period. They allegedly rocked up at my home ( while people were home) and claimed to have phoned me. They then returned my goods back to ''THE FLOOR'. I called the call center advised by Ntombi that she awaits confirmation that the goods will be sent out today or tomorrow, the 11/12th Dec. I waited for 2 days still nothing. I then called the call center AGAIN, now 'assisted' by Kristina. She advised that she is going to send an email to the internal manager named Norman to request for the goods to be released from the floor again and that i must wait til 13.00 for feedback. 5 hours to respond to an email???! Obviously this was requested by Ntombi too and no feedback was received. Your call center agents need much improvement on their customer service s****s and stop sleeping behind their desks. They couldn't even offer to call me back with feedback without me asking for it. Your management needs to stop taking lunch and give their clients feedback and respond timeously . Your delivery men need to do a better job at delivering goods instead of running off to go home. and you need to give your clients proper estimate time as to when to expect the goods! Takealot and Unisa have delivered many goods to my house and I've received it ON TIME EVERYTIME! but this??...and im still without my stuff!