Bad service. No delivery.

Hi. My name is Sabelo Mkhize. I ordered Sneakers online from Runway Sale on the 08/05/18. Parcel was packed on the 22/05/18 and Dawn Wing was now responsible for the delivery. On the 24/05/18 someone from Dawn Wing called me to ask if I had received my parcel but I had not received it and they promised me that it would be delivered the next day. Next day came no parcel was delivered and I phoned multiple times on that day (25/05/18) to ask about or track my parcel but no one gave me a good enough answer. I spoke to a lady by the name of Palesa and she said she'll check what's happening and get back to me. Till today Palesa has not called me back. Today (28/05/18) I called again and expressed how upset I was and I spoke to a lady by Phindile, she told me that my parcel was scanned in Pretoria but they can't find it.

You can imagine how I felt when I heard those words because I've paid for the parcel already and for me to be told that it's lost makes my blood boil and leaves me very confused. Phindile promised to provide feedback but just like all Dawn Wing consultants I was left hanging. To say I'm livid and disappointed as this is my first online purchase is an understatement. I'm fuming. It's either Dawn Wing finds my damn parcel this week and deliver it or they better make some arrangement to refund me because Runway Sale has done their job but Dawn Wing has failed to deliver. I hope this review provides me feedback.

The waybill no: RS972767 My email address: **********