Bad service from Dawn Wing

Hi, please assist I ordered at clicks online date 2020/05/10 (order number ***). After 3 days I contacted clicks *** I was told that I will receive my parcel on Monday 2020/05/18. Then I received a call from Dawn wing *** courier company. The guy told me that he is at the gate (I asked him to give me 10 minutes due to I have 1 year old baby that I had to ask my neighbours to watch as I had to go to the gate) Dawn Wing courier guy was not there. I tried to call them and no help at all. Then I managed to get Mr Molife email address and contact number ***. He asked for OFT which I did not receive at all. Now I had to contact Clicks again to get OFT number. Which I have now. But Mr Molife is no where to be found. I tried every chanel but no help at all. I got a very bad bad service from Dawn Wing. Clicks told me that Dawn wing guy told me that he could not get hold of me. Can I kindly please get my parcel pls. My Name is Bonolo Tsotetsi - ***