Bad service delivery

<p>In the second week of July I ordered online with Boardmans and my parcel went to the wrong address with another agency, It was then collected by Dawn Wing for delivery to the correct address which was very clearly confirmed due to the initial mishap. Somehow they didn't deliver saying "no one was home". That is still understandable and acceptable. It was then arranged for the parcel to go to a business address, a fairly abrupt service consultant who clearly expressed annoyance confirmed the details THREE times. I spelt it out and gave all the details. The parcel still failed to be delivered and that was almost two weeks ago. </p> <p> </p> <p>The person awaiting the parcel, told me yesterday (01.08.2016) that nothing has been delivered. Out of concern, I called Dawn wing and the consultant told me that the address was not updated and that they will ensure everything gets delivered today. Again I confirmed the details TWICE. She noted that the query was being dealt with by "Annie". I trusted that everything was fine.</p> <p> </p> <p>Today I called and again, and was advised that it was not dispatched and would be delivered on Thursday. I confirmed details AGAIN.</p> <p>The receiver of the gift queried the status of delivery with me just now and she was upset. I immediately called and had to explain myself for the 5th time. I advised of Annie Scott and that I don't want to have to explain again and again. The call was cut. no one called back. I then called again and had to brief Michelle from Bloemfontein who is the only one who put in some effort pleasantly.</p> <p> </p> <p>Michelle got back to me saying that Annie Scott spoke to the receiver and she was happy with the delivery details discussed and that Boardmans won't approve a same day delivery. However, the receiver of the gift just told me, right now that she didn't make or receive a call from Dawn Wing. </p> <p> </p> <p>I am incredibly frustrated. Most of your consultants are unpleasant, they did not accurately update details, I requested Annie to call me back and she didn't. To top that off, between Annie and Michelle, someone is lying because no one from Dawn wing spoke to the receiver of the gift.</p> <p>I requested this to be sorted out today, and your employees are making excuses... because if customer service was important, your consultant Annie would call back and a manager would get this gift delivered today since it really is Dawn Wings fault for NOT delivering to the correct address given two weeks ago.</p> <p> </p> <p>I will never recommend Dawn Wing to anyone, EVER. It has been the most terribly inconvenient experience dealing with your company and I will never use your *********** "Service" again.</p> <p> </p>