HW
Hendri W

1 reviews | Active since Jan 2013

19 Jan 2016, 16:04

Bad Service

I phoned Dawn wing today to get a cash parcel collected and delivered. <br> I gave dimensions and details over the phone. I was told I do not need to give the collection adress, I will be sent a quote and then I need to reply. This was after about a 15 min hold on the phone. <br> Half a hour later, no invoice was received, again I had to phone back, hold for 15 minutes just to be cut off. <br> So, i phoned again, after ten minutes, i got hold of someone, and I had to give all the details and dimensions again, so i was fed up, decided to decline your service and try some one else. (By the way. still have not received invoice)<br> I was quoted R163.56 for my parcel. <br> <br> So I googled and saw Citi-Sprint courier, after a 1 min phone call which was answered straight away, my parcel was picked up ten minutes later, no mess no fuss and all this for half teh price at R84.95. <br> <br> So customers, please give Citi-Sprint a try, i will never use another courier and also never use Dawn wing again. <br> <br> So happy to have made this discovery<br> <br>

0
Replies (1)
Dawn Wing
Dawn Wing's reply20 Jan 2016, 07:38
Official
Hello hennavw,

Thank you for bringing this incident to our attention. It is greatly appreciated.

We are terribly sorry for the service you received and glad to see you were assisted.

Kind Regards,
Dawn Wing