Bad service

Bought an item on bid or buy and item was shipped on 22 December 2015 by seller. Waybill number HT***. I have been waiting patiently for item as I took the public holidays into consideration. I have sent emails which then gets an automatic reply stating that one of the agents will contact me. So far i have only received 1 call from their offices requesting my delivery address and i even gave my cell number. On 4 January 2016 I contacted them to check progress and someone told me that they will check into the matter and get back to me. I even gave them my cellphone number again because they had a landline number listed. I am still waiting. This morning i contacted them again requesting feedback and was told that they will take it up with the person dealing with these issues who will then get back to me in 10 minutes time. Again they asked for my contact number as they only had a landline number listed which means no one made a note of the number i have been giving them. I am still waiting. This was suppose to be a xmas gift to my husband but it seems like it will become his birthday gift.