Bad Service 360

I recently made a purchase from NewBalance.co.za on Thursday and I was instructed to wait for 3 days before tracking my parcel. Today marks the 4th day and I received an sms that says My delivery was not possible because I was unavailable. To my surprise, I was never notified nor did I receive a call that Im due for delivery mind you this is their trick, because I’m in Alex they skip the order intentionally. I call this Morning, spoke to Petunia Moloi who blind transferred me to a coloured male agent packed with attitude, please listen to the call. the coloured agent was rude and hung up the phone, I called two more times and he did the same. I called Petunia again and she even asked that I call New Balance because they can pick my order and she promised that Adele Butterworth her team but an hour later I’m still calling for her attention because she is not in the office, she’s always out coincidentally when I call. Now this Petunia is playing hide and seek, pretending like she not around when I call.