BAD SERVICE

I wanted to express my disappointment at the way ARAMEX/DAWN WING couriers handled waybill ********** 1510, the package come into the country on the 11 of November 2018 and was stopped by customs because I didn’t have an importers code which was fine I then asked a lady by the name of Nikki Hattingh to return the item back to the Uk that was on the 22/11/2018, I then made a follow up on the 29/11/ 2018 to check if my request was done and I was rep**** by Nikki Hattingh on the 13/12/2018 telling me DAWN WING is awaiting authorisation from ARAMEX UK. On the 13th of February 2019 I made a follow again to Nikki Hattingh then I get an email that she no longer works for Dawn wing couriers, which was then referred to Emma Mametse which she then said on the 27/02/2019 that she no longer works for DAWN WING which was then referred to Michelle Nortje. On the 13/02/2019 I tracked my waybill and showed me that my package was now at state warehouse for packages that have not attended to by courier companies. I am of the opinion that ARAMEX didn’t handle my matter swiftly enough and if they did my package would’ve been sent back I would’ve gotten a refund but because someone slept on the job, my package is now at state warehouse with a bill R 2800 for it to be released and the sad is part both couriers companies have distanced themselves from the situation. All I want is for both courier companies to resolve this mess, I want waybill ********** 1510 to be returned and to be refunded.