BAD SERVICE

<p>Good day,</p> <p>I’ve been waiting for a parcel that I ordered from Groupon last week Tuesday. <br />On Monday, 5th September, I received a phone call from Dawn Wing asking for a company name so that they can deliver. I gave the address and was told that I should expect delivery on the same day. My parcel was not delivered on Monday as promised. I called Dawn Wing myself on Tuesday to find out where my parcel was and I was told that it would be delivered on Wednesday because they needed a company name, once again I gave the address of where I stay. After that, another employee of Dawn Wing called me and asked for my address once again so that they could deliver it the next day; I gave the address once again. Today (Wednesday) I expected to receive my parcel. I called Dawn Wing to find out the location of my parcel and I was told that it was on its way and would be delivered between 12 pm and 4 pm. I then continued to receive an SMS from Dawn Wing at 16:05 saying that they needed an address for the fourth time! I called Dawn Wing and was told that the driver was on his way and that the parcel would be delivered today (7th September). At 6 pm I called Dawn Wing once again asking for my parcel and was told that it had been scanned back in and not delivered. I finally spoke to someone who heard my grievances and who promised to call me tomorrow to update me on the status of my parcel.</p> <p>I am utterly disgusted by the service provided by Dawn Wing! I have given the correct address 6 times and still my parcel has not been delivered! What upsets me more is that I keep having to call Dawn Wing to find out where my parcel is and I am made empty promises that it will be delivered the same day or the next day. <br />This is not acceptable! <br />I want my parcel because I paid for it! And I want by the end of the week!<br />This is by far the worst service I have ever received from Dawn Wing and do not intend using it in the future! </p>