Bad handling of PnP delivery

A Google search returned *** and *** but my email to those both bounced because those addresses don't exist. Being that I don't have time to take off during the day to call their call centre, I come here to lay out my experience with them, in so adding to the original complaint, that Dawn Wing / DPD Laser should make themselves contactable by email too.

---------------original complaint--------------

SMS quote:

“Saturday · 10:05 AM Dear CLAUDE, your order from PNP ONLINE is On Delivery with ARTHUR THABETHE from Dawn Wing with registration LC56TCGP. The delivery address is: ***X . Kind regards, Pick n Pay (***)"

My email:

"Good Day Folks,

The delivery in reference was on Saturday 23 December.

Although I left the box ticked in the form for PnP to supply plastic bags, PnP for some reason sent the order without plastic bags.

My fiancée (on copy) and I, would like to bring to PnP’s attention the manner in which Dawn Wing’s driver Arthur Thabethe handled the delivery:

1. When Mr Thabethe arrived with the order, he did not call us. Our caretaker being on his day off but by chance at our building’s front door, still had the courtesy to call us inform us that Mr Thabethe had arrived with the order.

2. As can be seen on the picture above, Mr Thabethe proceeded to place the groceries on the steps / entrance to our building, including the cabbage on the floor (!?). In protest, we instructed him to take the cabbage back to Pick n Pay, who should have perhaps provided a clear plastic bag for it, as they would at their branch.

3. Mr Thabethe furthermore complained that we were taking up his time in complaining about him placing the groceries on the floor, as he does not seem to have the sense to keep them on the bakkie until we load them to our bags (which my fiancée (on copy) had to go back upstairs to fetch).

4. Mr Thabethe also complained about having to drive around for a while to find our address. This, despite the fact that we inserted a special instruction for the courier on the form (as we always do): “GPS leads to ***X. Driver must actually go around the block to ***X. Call Claude on ***X.” I am not Google, as I reminded him. Taking extra time to find our address is squarely his fault.

5. As we quizzed Mr Thabethe on whether he would place his own food on the floor, he mumbled something in vernacular which my Motswana fiancée identified as dismissive (omitted herein for the sake of being brief).

We would appreciate it if Dawn Wing called aside Mr Thabethe to provide him with feedback and training on how to process a delivery. PnP should take note that this may affect their business too.

Trusting that the above will be in order.

Sincerely,

Claude