Bad customer service at Dawn Wing

I bought goods from Game and they are 3 weeks late and on Monday they were despatched at the courier service, Dawn Wing and I called Dawn Wing yesterday and was told that will be delivered to me on the 14th May and today when I do follow up I was told by Mandisa at Dawn Wing that I will only get them next week because I stay in Soweto. I told her that's ************** on their part because my goods are at their warehouse despatched and waiting to be delivered but because I'm from Soweto I'm last on the list. I asked her to give me her name and surname, she only gave me her name and hung up on me as if I was annoying her. I've been waiting for my goods for 3 weeks and I have wait for another week because I stay in Soweto. This is bad customer service I've received first from Game and now Dawn Wing also.