Bad business and bad service not trustworthy

The worst courier service ever, they lost my Herbalife products on the 27th of June 2020, i called them a couple of times even sent them an email which they didn't respond to. I have not received the order 4 weeks later, they claimed they requested a replacement but when i called last week i was told to speak to Herbalife which confused me because at first they said they are dealing with the matter. Now i have to pay the customer for products we never received.