Bad Attitute, Passing The Buck, False Information

On 14/08/15, i called Dawn Wing - I spoke to FOUR different people who confirmed to me that my parcel would 100% be delivered to me on 17/08/15 as i live in a regional area. The 3 ladies and one gentleman that I spoke to all guaranteed me that my parcel would be in my hands on 17/08/15 due to me living in a regional area, as i explained to them that i would have to take the day off work to be here to receive the parcel. It would definitely be delivered on 17/08/15 they told me. I called Dawn Wing to find out what time my parcel would be delivered and was told that my parcel would not be delivered until 18/08/15! So i have had to loose a whole days wages and potentially a whole 2nd days wages to be here to receive my parcel that they ASSURED me would be delivered TODAY!! I am self employed, I loose money every single day i don't work! Dawn Wing really made it clear they do not care! According to the 3 people I have spoken with today, they were rude, showed no interest in attempting to assist, kept passing the buck to management, to 3rd parties, even blaming me! NO RESPONSIBILITY, TOTAL *****, TERRIBLE CUSTOMER SERVICE, PASSING THE BUCK, WORST EXPERIENCE EVER RECEIVED FROM A BUSINESS