Bad attitude

Earl, the driver at the CTN branch, arrives but doesn't immediately come up the stairs to reception, where I'm waiting for him. Being a bit pressed for time and after waiting for a minute or 2, i eventually go out onto the landing to try and see where he is, to find that he's busy with his cell phone. So he looks up and sees me, looks back down to his phone and continues with whatever he's doing with the phone. Then he, Earl, says, (still looking at his phone) \I'm here for a collection\". I then reply, \"yes, I'm waiting for you\", to which he replies, \"yes, as you can see I'm busy with my phone\"<br> <br> That kind of service is shocking and it's absolutely unacceptable. I don't expect anyone to roll out the red carpet, but for goodness sake, courtesy and a level of professionalism is what i do expect.<br> <br> "