Appalling Service from Dawnwing and Mweb

Dawnwing and Mweb are shocking. Mweb advertises their product, get prospective customers to sign up, and they simply abandon them after that, or shall I say the hand them over to a courier company , Dawnwing whose service is equally appalling. I called Mweb to cancel my order last week, and the lady that I spoke to pleaded with me not to do that, saying that she would escalate the matter to management. Did I get a call from her or her management? Yes you guessed right, not at all. When I tried to call their "Head Office" number, I am directed to their call centre number which has long waiting times. The order tracking on Mweb's website is very confusing or shall I sat misleading e.g. "waiting for instalation" when they have not even delivered the router, and they do not have the correct email address. Maybe it is not a bad thing that Mweb has shown me early what type of service I should expect in what I though would be a long an mutually beneficial relationship. It is a pity that the minimum that I could rate them on this portal is one star, otherwise I could have given them a zero rating. About Dawning, they promised to deliver my router last week, but they did not do that. I get a missed call, and two calls after that which I answer, only to have silence on the other sides on both occasions. I call the number back and I made to wait on the queue for +/- 15 minutes. When I eventually get through to a person, she transfers me back to the queue, without explaining where she was transferring me too, and without checking if I was prepared to be transferred. I eventually chose their "option 3, for international" and the lady that answered seemed willing to help me, but she wanted a waybill number which I was never given. She took down my details and promised me that someone would call back. I am not holding my breath about that.........................!