Appalling Service

I am appalled by the service that I have received from Dawn Wing. I placed an order with Adidas for delivery on 7 May. Today is the 22nd of May and I have still not received my package. Adidas has done all that they could do and they have provided me with a tracking number. I called Dawn Wing since Monday and finally got through yesterday. I spoke to a lady, wish I was less trusting and took her name down. She assured me that an urgent delivery could be arranged for today. I called again today and spoke to someone who basically could not do anything because he was in PTA and gave me a JHB number. Called the JHB line, spoke to another lady who said the package will probably be delivered by Monday but she will put a note for delivery for today and then cut the call. I understand that we are not in the best of times but it is not excuse for poor service and definitely no excuses for promises that cannot be kept. I've dealt with Mr Courier Guy in this lockdown period and their service was fantastic, they kept to their dates and times, so I'm so sorry but your service is pathetic and I will never order from anywhere again that's using Dawn Wing as the courier.