Absolutely no client service! Lost parcel !

Short version: I ordered essential baby products from BabysRus, that was delivered to Dawn Wing on the 8th May. Dawn wing has since (on the 20th) delivered half of my goods, they lost the other half of my parcel and no one is getting back to me about the whereabouts of my goods or the process to follow to get replacement goods.

I sent e-mails on the 12th, and 13th May to which I received no reply. I phoned the call center (their phones had previously been out of order) on the 16th and for the first time realized there were 2 parcels, 1 of which was in Witbank and the other in Johannesburg. The call center agent said she would have the Jhb branch send my parcel to Witbank and have them phone me.

Johannesburg says they sent my parcel to Witbank on the 16th, Witbank says they never received it.

On the 20th May, after threatening to write a review on Hello Peter I received a reply to my e-mail stating that they are still looking for parcel 2 of 2. I then asked what the replacement process is. In spite of sending 2 more e-mails, I have received no reply.

I again called the call center today, and was firstly asked how the parcel was packaged ! How would I know, I'm waiting to receive it ! Then I was told to call Jhb myself and find out whats going on. No matter what option I pick on the switchboard I receive no answer on the Khb number.

Absolutely NO CUSTOMER SERVICE !! Pathetic !!