1 reviews | Active since Mar 2009
Absolutely horrific
<p>Absolutely pathetic service not only for delivery but the actual call centre agents working on site</p> <p> ********** 224</p> <p>On Friday 9th December I was suppose to receive an order from Dawn Wing. I gave specific instructions that the driver must hoot loudly as I do not have a gate buzzer</p> <p>@14h39 Anne told me she would contract the driver and call me back - **** she never dit</p> <p>@15h50 Cindy told me exactly the same thing - also a ****t</p> <p>@16h50 Octavia then stated my delivery was place in the problem cage but could not tell me why she transfered my call and the phone was put down on me</p> <p> </p> <p>I had been trying since 10h00 to resolve as my leave started and was leaving for Durban holiday with my family.</p> <p> </p> <p>I then arrange with Online to collect my order on Saturday from my nearest Clicks after having to delay my trip by a day due to Dawn Wing's incompetence on delivering my Christmas gifts</p> <p> </p> <p>To my amu*****t the driver from Dawn Wing pitched up at my home Saturday 10th at 11h30 and I rejected the delivery as instructed. To my amu*****t again another driver from Dawn Wing arrive at my property Sunday 11th to be chased away and parcel reject</p> <p> </p> <p>I will NEVER RECOMMEND THEM TO ANYONE</p> <p>OFT1T ********** 3 - waybill number</p> <p> </p> <p>Oh not to mention they had my phone number wrong on the waybill as well as the spelling of my name yet the Clicks printed order had ALL the right information</p> <p>PATHETIC PATHETIC</p>
Good Morning Colette,
We are sorry to hear of the incident that occurred. We will investigate this matter immediately and provide you with our feedback.
We can definitely arrange alternative delivery for you at your holiday destination and will arrange so when we contact you.
Please accept our sincerest apology.
Kind Regards,
Dawn Wing
Good Morning Colette,
We are sorry to hear of the incident that occurred. We will investigate this matter immediately and provide you with our feedback.
We can definitely arrange alternative delivery for you at your holiday destination and will arrange so when we contact you.
Please accept our sincerest apology.
Kind Regards,
Dawn Wing
Honestly save your apologies as your company does not mean them and neither do your staff understand commitment to customers promises or feedback
Not interested in the stories but will make sure everyone is aware to not use your services
Honestly save your apologies as your company does not mean them and neither do your staff understand commitment to customers promises or feedback
Not interested in the stories but will make sure everyone is aware to not use your services
