3rd World service

I recently bought an item from UK that was couriered to SA via Dawn Wing. For the start, I had to get the local tracking number from UK because the idiots over here had no clue what I was inquiring about. Secondly, after I paid the customs and all, I instructed on the forms and email the delivery address, only to get a bbb+ call this morning, that he cannot find the address. I put the phone down as I cannot deal anymore with imbeciles. Then I called their office and ask why do I have to put up with such CRASS INCOMPETENCE? only to find out that they have a "system problem" Great! So a logistical company has a system issue. Why don't they closed own then? later on I kind of cooled down, understanding the issue of operating at an IQ68.