PvdW
Pierre van der Walt

1 reviews | Active since Mar 2009

15 Jan 2016, 18:50

3days and counting....

On Wednesday Thumi confirmed that delivery will take place on Wednesday. At 17:00 I called to follow up, Thumb said no it is scheduled for Thursday. On Thursday the call centre called to confirm our address, it took almost half and hour for the lady to get our address and 2 phone calls. I called Thursday morning to find out about the delivery, again I was informed that the delivery will take place Thursday. But nothing arrived!!!!<br> <br> Now it is 18:45 on Friday and still we did not receive our delivery. I spoke to Lerato at 16:00, she phoned the driver and was informed that the delivery will take place before 18:00. <br> <br> Well this is absolute pathetic!!

0
Replies (1)
Dawn Wing
Dawn Wing's reply16 Jan 2016, 07:10
Official
Hello indigo43,

We are terribly sorry for the inconvenience caused.

We will investigate this matter and provide you with personal feedback regarding the delivery of your parcel.

Please accept our sincerest apology.

Kind Regards,
Dawn Wing

Best regards,