It's all about my profident fund money

Hi everyone. My name is Annah Mosele Khamali and introduced by one of my family member. My biggest problem is that I haven't received any money for my profident fund from Old mutual,I have been retrenched last year December and January I have submitted all the necessary documents to the old mutual company. When I call them they always promising they will pay its been 6 months full now my accounts are overdue please help OLD MUTUAL are playing with people.i don't know what they holding my money for Please I need help.