Gary Davidson the CEO does not care about client service

<p>My company purchased marine ply bonded by Davidsons with Formica for use as counter tops etc in our yachts that we build. The yacht was shipped to Miami. We have previously used the same boards on yachts shipped to the UAE. This yacht and its boards were sold to a USA client. USA clients are very very fussy. The Formica delaminated from the marine ply due to the sub standard bonding agent or process carried out by Davidsons. I appealed to them for assistance. First to our rep, who assisted but then was fired / sacked. I also appealed to the sales manager and the general manager. All that they agreed to do was to refund the R21000 i had spent on the boards. BUT the replacement job cost me over R100 000 because i had to use USA based s**** and product. Then Gary Davidson the big honcho got involved. At first he said he would hold a meeting. i left it for a couple of weeks and no response. Then he just ignored me and my requests. The net result is that Davidsons boards have just washed their hands of the problem that they created. Each of our yachts would generally have around R80 000 of Davidsons products installed. NEVER AND NEVER AGAIN. They deserve, as a supplier to be seriously blacklisted for really bad client service and responsiveness. They or rather Gary Davidson just couldn't care about even refunding the initial R21 000 i spent on the original product let alone the total cost of the replacement job. We will never buy from them again and would advise anyone else to really take a long hard look at the level of client responsiveness from them and in particular the big boy. </p>