The WORST service anyone can give you!

<p>I decided to buy my first car a few weeks ago and it is supposedly to be joyful occasion but it has been the WORST experience i have ever had!!!</p> <p>Me and my Fiancé decided on a Datsun Go for the occasion and went to our nearest dealer to do an enquiry! Lionel Motors Rustenburg. In the beginning everything was not that bad (Something a person could handle) but then everything just went south.</p> <p>After we agreed to everything and started with the paper work we were informed that we have to wait for the vehicle as the dealership does not have the colour that we requested in stock. We agreed and started to wait. We never heard back from the dealership. Our sales person did not bother to contact us and inform us on the progress and when the vehicle will arrive. So we went to the dealer to ask for an update. The sales manager informed me then that my vehicle was already in their possession (This was the Wednesday, the second week into the process). The Friday our sales representative informed us that they haven’t received my vehicle and is still awaiting the trucks to deliver it (gives you the impression that they don’t know what is going on) the sales representative informed us that the vehicle will be delivered the Sa****ay.</p> <p>Monday afternoon after we had to phone them again (we received one phone call during the whole process from Lionel Motors) they informed us that the vehicle has not yet arrived. When the vehicle arrived they gave us the vehicle and said that they will let us know when the fin and the stripes are ready for fitment then we can bring the vehicle in they will fit them and send the vehicle for smash and grab.</p> <p>I decided on SMASH and GRAB, MAGS, FIN and STRIPES for extras on my vehicle. The sales representative decided by himself without consulting us to rather fit a other radio than the smash and grab, the stripes and fin are not even near the colour I requested, we did send a sample of a dark purple as per email for them to match (It did not look that bad so we accepted the vehicle that way, we did not say a word regarding the colour due to the fact that this was our 3rd week into the process and did not want to wait another week for things to happen. When they phoned us to bring the vehicle for the Fitment we left the vehicle with them for 2 days. When we collected the vehicle the smash and grab was not done. I requested through a few emails information regarding the matter and did not receive an answer back regarding my smash and grab I requested. On 19/05/2016 the sales representative informed us that HE decided to fit another radio instead of the smash and grab. (Since when does a sales representative make decisions for you regarding your vehicle without your consent???)</p> <p>I will have to be honest and say that I will NEVER buy another Datsun in my life and will NEVER refer anybody to the dealership as the service we have been receiving has been horrifying.</p>