Where dates are certainly NOT made

I ordered one of their boxes for our anniversary and what a disappointment. I paid R 650 for a box that basically consisted of quite average snacks, that I could have gotten from the shop down the road and a "date."

The date consisted of 2 activities. The first one being a conversation starter with 5 super cheesy questions. I admit this would be a good idea if the questions were remotely interesting or well thought out. Describing my day in 5 words and asking my partner "lights on or off?" don't fall in the well-thought-out category. (Note, the company mentions it being for people who have been together for awhile). The second activity was basically painting numbers on our bodies with paint. And that's it! I don't really see why I would pay someone to put some snacks in a box, ship it to my nearest Clicks and tell me to have fun.

We decided to rather make fun of the date box than use it, so I decided to email them to get a refund. I am assuming I received a reply from the owner, avoiding my request for a refund and saying, "Kindly remember that it is a convenience product that you took a chance on, so yes, you could have done it yourself, you are right, but you decided to spend your time differently and pay someone else to do it for you. It is almost like gambling, you took a chance and it didn't work out the way that you anticipated."

I decided to phone them, as I was quite shocked by their response and I was met with quite a bit of hostility. I have a feeling that I was speaking to the owner, who took my criticism very personally and instead of trying to see how she can help me, she kept telling me that "everyone" enjoyed their boxes and that we were just some kind of anomaly. She then told me again that I took a gamble that didn't pay off, likening the situation to going to Grand West. I guess that sums up how much faith they have in their own product. I kept asking for a refund, to which she kept replying that I needed to understand her point of view. I finally became frustrated and clearly very irritated and her response was that I was being unprofessional. She finally acknowledged my request for a refund, saying that they'll possibly consider a refund. However, I had to pay my own courier fee (I had already paid to get the box to my place) and they will then inspect it and decide whether it warrants a refund.