three weeks and no feedback on the matter i raised regardless of my emails and calls

on or about three weeks from now i advised a consultant through an email that their system does not give a correct description of a code and then there was no response and in about three days i sent another email to the info@datamax and still there was not response. after 7 days again i called the call centre spoke to a lady and they promised to call me back , its 6 days now and no one has contacted me with the issue. totally annoyed