Two vehicle services with poor results

<p>I recently moved to Pretoria and decided to support Dastek service centre as they promote themselves as a very professional company. I took my Jetta for an annual service in the 1st half of 2016 and it was found that the thread on the sump plug was damaged and had to be repaired. service was completed and I took the vehicle home to find the next morning oil leaking from the plug. I took it back and we saw that the new thread (Helicoil) was installed scew causing the plug to leak.</p> <p> </p> <p>As I could only bring the vehicle in during school holidays I left it like this and wanted to bring it in during the December School holiday. In December I wanted to arrange for the sump to be repaired but they were consistently fully booked and I said I will remove the sump and take it to the engineering company they wanted to use to repiar it but they refused to let me do this as they want my vehicle on their premises to arrange repairs on the sump but could not fit it into their program. There was no need to have my vehicle on their premises, I had to arrange with another engineering company to fix my leaking sump they could not fix.</p> <p> </p> <p>The second vehicle I took to them during 2016 was my Subaru, also for a service, when I got it back the invoice state that they charge me for washing the engine but when I opened the hood the engine had oil spilled everywhere forming pools, there were oil on the battery, the oil even ran down the engine to the control arm. I have asked them to use a specific oil specified by Subaru, which they do not have so they had to buy it for this service, the engine takes 5.2 liter to fill, they have only bought a 5 liter container of oil and spilled so much oil all over the engine that I am of the opinion that they have filled the rest with another oil. They have broken off the two plastic pins holding the air intake going to the aircleaner and when I opened the hood this plastic intake was hanging between the electric fans and the belts waiting for a disaster. I went back to them and they put in two new pins to hold the air intake. When I asked the mechanic (The same one that worked on my Jetta) why they do not notice things like this he said to me he has two junior mechanics working under him and they have done the service. This tells me that they do not inspect the vehicle after work have been done. I did send an email to them in this regard which was rep**** to that they are sorry for the problems and they will send it to the service manager which up to now did not even bother to contact me.</p> <p> </p> <p>Everytime I take my vehicle for a service I need to take leave for the day, I pay for a service and if I need to go back to them to do re-work due to poor service Dastek will not pay my salary for another leave day I have to use. My current impression of Dastek is poor, they do not have proud in their work and their customer service is poor. I will not recommend them to anyone.</p>