Over 2 months still have not recieved my order

Still have not recieved my order that I have paid for in full on the 25th of January, it is now the 29th of MARCH! I have to email her to find anything out... This is a lack of customer service! It's not my responsibility to run after the supplier. I understand things get stuck in customs but uploading new stock she has recieved but not my order makes no sense and irritates me tremendously! She has not offered to do anything for this situation or offered me any kind of solution... I actually ordered this item for my birthday which was over a month ago which I told her and not even a sorry was offered. Very disappointed!